Frequently Asked Questions
Everything you need to know about bringing Tamaki quality into your home.
What is the estimated shipping time for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery service may take 2-3 weeks depending on your location and scheduling availability.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, at Tamaki, we prioritize the environment. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and long-term sustainability.
Do you offer assembly services for large items?
Yes, we offer professional assembly for an additional fee at checkout. If you select our White Glove Delivery, assembly and packaging removal are included in the service.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Tamaki account to view real-time updates on your shipment's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.